Orders are sent with Royal Mail, FedEx and UK Mail, to ensure the best possible shipping
rates for our customers. All rates are calculated according to the destination of the items, and no handling charge
is added. Where an item is tracked a number will be issued with the dispatch notice.
We are unable to combine shipping on separate orders. We reserve the right to change shipping courier at any time and without notice.
Outlying territories are not considered part of a shipping zone.
Timescale guidelines for shipping:
UK - 2 working days (we ship with the Royal Mail Tracked 24 service)
Europe (non EU and EU) - 7 working days
Rest of World - 14 working days
Please note: these times are estimates from our mail service providers.
Before you return any goods to us, you must notify us by email, stating the order number and reason for return.
You have a period of 14 days after the date on which you receive the goods to return them at your cost and receive a
full refund of the purchase price. For sale items, 2nd grade, 3rd grade or other special offer goods, you have a
period of 7 days from receipt of the goods to return them to us.
Any returned goods must be in new, unused and re-sellable condition, and in their original packaging. If you are returning
an item please ensure there is suitable compensation in case of loss or damage. We are unable to refund an order before
it has arrived with us, or if it is soiled or damaged.
Please note: Exclusive pre orders are exempt from this policy. If you feel there is a flaw with your product,
please contact Customer Services (firstname.lastname@example.org) where we can help resolve any issues.
Please contact us before returning goods due to fault, including a description of any faults you find, and if possible, send us a photo.
Please use a standard service if returning from the EC, or a standard air mail service if returning from the rest of the world and obtain proof of postage.
Any faulty goods will either be replaced or, if you prefer, you will receive a full refund, as well as a refund on your
return postage costs providing you meet our requirements. All returns are checked before a decision is made to issue a refund.
Only items purchased direct from Oscha Slings are covered by this policy, and proof of purchase will be required when processing returns.
Middle-earth, Mithril, The Lord of the Rings and the names of the places, events, itens and characters therein are trademarks or registered trademarks of
The Saul Zaentz Company d/b/a Middle-earth Enterprises under license to Oscha Slings Ltd.